After serving as a United States Marine during Operations Iraqi Freedom and Enduring Freedom, Franqui continued his commitment to the military community through roles in family readiness and crisis support. He worked closely with Marine Corps families and later served within Naval Special Warfare as a Warrior and Family Support Coordinator—positions that placed him alongside service members and families during some of their most difficult moments.

Through these experiences, Franqui witnessed firsthand the unseen battles carried by service members, veterans, first responders, and their families long after the mission ends. Those moments became the catalyst for everything that followed.

Xpedition Lifeline, a 501(c)(3) nonprofit, was founded by Franqui and his wife, Promise, out of those lived experiences. As a military spouse, she brings firsthand understanding of deployments, constant transitions, and the quiet strength required of families who stand behind those in uniform. Together, they built Xpedition Lifeline to serve a community they both know deeply.

Their mission is also personal. They are the parents of a U.S. Air Force veteran who served in intelligence, and their youngest son serves locally as a volunteer EMT. These close ties to both the military and first responder communities continue to shape their perspective and drive their work.

Rooted in faith and lived experience, Franqui combines real-world insight with formal training. He holds a degree in Leadership and Organization with a Christian Perspective from Regent University, equipping him to lead with clarity and purpose.

His ongoing service reflects that same foundation. He remains actively involved in ministry through praise and worship and contributes his time in support of organizations such as Mutts With A Mission—further strengthening the integration of faith, service, and the use of highly skilled Facility Dogs within Xpedition Lifeline’s mission.

Through direct outreach, trusted partnerships, and the support of their Facility Dogs, Scout and Hattie, their mission is clear: ensure that those who serve others never face life’s hardest moments alone.

Xpedition Lifeline reflects that calling—walking alongside individuals through difficult journeys and providing lifelines of hope, support, and connection when they are needed most.

Promise Franqui is Co-Founder and Joint Executive Director of Xpedition Lifeline, a 501(c)(3) nonprofit dedicated to supporting military members, veterans, first responders, and their families through crisis response, compassionate presence, and connection to trusted resources.

Her leadership is built on firsthand, on-the-ground experience, not theory.

As a military spouse during Operations Iraqi Freedom and Enduring Freedom, she supported her family through the realities of deployment, gaining a deep understanding of the pressures placed on service families. That experience became the foundation for her continued work directly alongside military and first responder communities.

Promise has served in crisis environments, supporting families navigating loss, trauma, and tragedy - including line-of-duty deaths and suicide-related incidents. She has been present in the immediate aftermath of critical events, providing calm, faith-centered support and emotional stabilization when it is needed most.

She has also served in family-support roles within the Marine Corps (HMM-774) and the Naval Special Warfare community, consistently supporting families operating under high-stress conditions.

In addition to her field experience, Promise graduated summa cum laude with Honors from Liberty University, earning a undergraduate degree in Psychology focusing on Military Resilience and Crisis Counseling - equipping her with both academic training and practical application in crisis care.

Her commitment to service extends into her own family. She is the mother of a U.S. Air Force veteran who served in the intelligence field, and her youngest son currently serves as a volunteer EMT - further strengthening her connection to those who serve.

She also serves in ministry through praise and worship and pastoral care, with a focus on encouraging military families. Additionally, she volunteers with Mutts With A Mission, and helped train a Facility Dog - work that now directly supports Xpedition Lifeline through Scout and Hattie.

Promise’s work is defined by action. She does not operate from a distance - she shows up, stands alongside families, and provides steady, faith-driven support in their most difficult moments.

Hi, we’re Scout and Hattie – Facility Dog Graduates of Mutts With A Mission, a 501(c)(3) non-profit organization accredited by Assistance Dogs International.

Our full-time assignment is serving alongside Special Operations Forces. We’re trained to support the men and women who carry some of the toughest burdens in silence. That’s our day job and we take it seriously. As Facility Dogs, we aim to break down barriers, "facilitate" conversations, and reduce stigmas that prevent active duty and veterans from accepting valuable assistance during times of great stress, hardship, and trauma.
 

But when we’re off duty, we switch gears.

We become integral assets to our handlers, Eriberto and Promise Franqui, as our 501(c)(3) nonprofit organization - Xpedition Lifeline - serves military, veteran, and first responder communities who are going through extreme challenges.

We may not talk but we see everything — the stress, the grief, the heaviness — and that’s when we lean in. As part of our “mission,” we lovingly offer supportive comfort and quiet solitude through the warmth of doggy kisses, wagging tails, and affectionate snuggles.

A quiet nudge, a soft head on a knee, or the calming effect of just sitting close can do more than most people realize and, as a result, individuals affected by hard times feel encouraged to share of their grief, fears, and anxieties in an atmosphere of safety and solace.

Some dogs chase tennis balls.

We chase purpose.

Whether it’s the active duty, veterans, or first responders we serve or the families we comfort - as Facility Dogs - our goal is to help bring calm where there’s chaos and hope where there’s hurt.